We are committed to keeping our members up to date with the steps we are taking and the advice we are receiving related to the Coronavirus (COVID-19). We take the wellbeing and safeguarding of our members and our teams very seriously.  

We are working hard to ensure ongoing business continuity for our members to both remote work and continue to use their offices.

We have provided useful information and links below as well as some frequently asked questions that we hope may help.

These are unprecedented times, but we are working hard to ensure minimum disruption whilst keeping your wellbeing our top priority.

L. Willer, Operations & Customer Services Director.

 

Q: What is the latest update from The Argyll Club?

A: Following the announcement on Tuesday 22nd September, all our locations will remain open for those members who need or want to work or meet in a safe workspace, and our customer service teams are on site during business hours to support you and your teams. Every Argyll Club workspace is Covid-secure and we will continue to ensure and enforce the government’s guidance. 


Everyone must sanitize their hands when entering and leaving the building and all attendance will be logged to support track and trace. To encourage social distancing, seating has been adapted and we have placed stickers on the flooring throughout the clubs advising people to keep to a safe 2m distance and to indicate route of travel. Screens are in place on our Reception desks to protect the staff, members & visitors in this area. Signage has been put up advising people on using the lifts and to remind them about handwashing. Our teams are all wearing face coverings in any communal areas and we ask that you ensure you, your team and your visitors do the same.

 

Q: Has a risk assessment been undertaken by The Argyll Club?

A: Yes. The risk assessment is available for you to view here, along with a guide on how to conduct your own risk assessment for your office.

 

Q: What has happened to the cleaning of the building?

A: All offices and other areas have been deep cleaned, including high level and low-level dusting, vacuuming and wiping of all chairs and desks. In addition, we have carried out viricidal misting to ensure all spaces have been sanitised. Using the latest Advanced Barrier Technology this not only provides rapid kill against bacteria and viruses but provides a residual barrier onto the surface that continues to work for at least 30 days after the initial application. We have a day cleaner on site who will maintain the upkeep of all communal areas, and your office will be cleaned and sanitised daily, either early in the morning or in the evening. If you wish to make any amendments to the cleaning of your office, please get in touch with the General Manager of your building.

 

Q: What has happened to my telephone calls?

A: Telephone calls to your main switchboard number are being answered on site between the hours of 9:00am to 5:00pm. Outside of these hours, your calls will be forwarded to voicemail or another number, in line with the instructions given to your club team. If you wish to amend these settings, please contact the General Manager of your building.

 

Q: What will happen to my post?

A: Post is delivered to the club every day and being sorted in the usual fashion. It will either be delivered to your office or forwarded to you (subject to AML checks), in line with the instructions given to your club team. If you wish to make a change to your current delivery method, please contact the General Manager of your building.

 

Q: Is it mandatory to wear PPE in communal areas?

A: Yes. In order to protect everyone who visits and uses our spaces, you, your team and your visitors must wear face coverings in the communal areas. Signage will be placed at all Receptions areas to remind you.

 

Q: Can I order PPE from you?

A: Yes. Equipment is subject to availability from our suppliers due to high demand, but please speak to the General Manager of your building who will be able to provide information.

 

Q: What will happen to social distancing in the event of a building evacuation?

A: Our fire evacuation procedures have been given an addendum. Until such a time as Social Distancing measures are lifted, an “Evacuate & Disperse” procedure must be followed. Please speak to the General Manager of your building should you need a copy of the addendum.

 

Q: Will you be able to accommodate me if I wish to cycle or run to work?

A: Most of our buildings have bicycle storage and we are looking at implementing more where at all possible. Please contact the General Manager of your building to discuss whether this is available. The bathroom, shower or changing facilities are available for your use, however we’re temporarily removing our towels from showers, so please bring your own.

 

Q: Can I still use the lounge in my club?

A: Yes, our lounges are available for your use. We have installed stickers and signage to encourage social distancing in the lounges. We would ask you to be considerate when bringing guests (pre-registered with reception) into the lounges and ensure they are wearing face coverings and that an appropriate number is brought in to accommodate you and allow for social distancing. If you wish to use the lounge of another club, please speak to the General Manager of your building.

 

Q: How often is the HVAC being serviced?

We have continued to service the HVAC over the past few months and this will continue every 6 months in all of the clubs.

 

Q: If an individual within the building has a suspected case of COVID-19 what should they do and who should they report it to?

A: If an individual has a suspected case of COVID-19 they should follow the latest NHS advice by self-isolating at home and arranging a COVID-19 test from the NHS. Do not come into the office but do notify the General Manager immediately (by phone or email) that you have symptoms and update us with your test results.

 

Q: In the event of a confirmed case of COVID-19 within the building, what would happen next?

A: In the event of a confirmed case, the individual must follow current guidance given by calling the NHS on 111 or the Covid-19 Testing Helpline on 119 and to report to the General Manager as soon as possible. We will of course communicate with all members in the building via email during this process as to our contingency measures. If any of our buildings or your offices are affected, we shall do our utmost to accommodate you and your teams to ensure, where possible, we keep you working.

 

Q: Who can I speak with at The Argyll Club?

A: If you have any further questions or concerns, please contact your on-site team or email customerservicesupport@theargyllclub.com.

 

Additional Sources of Information:

If you require further information on the Coronavirus, the following links provide up to date information:

 

Public Health England:

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

 

European Centre for Disease Prevention and Control:

https://www.ecdc.europa.eu/en/home

 

Travel Advice: 

 https://www.gov.uk/foreign-travel-advice